Return & Refund Policy

We understand that online shopping can be challenging, and we are committed to providing our customers with high-quality, verified products. Our policy is designed to be fair while reflecting the nature of the exclusive products we offer.

As a policy, we do not offer returns or refunds for items purchased online, except in the specific and rare circumstances detailed in Section 3, below, primarily for cases of manufacturing defects or damage during transit, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

We take utmost care to ensure product quality and accurate representation:

• Product Verification: Each saree uploaded to our website is properly verified for quality before being listed online.
• Quality Assurance: Only approved sarees are moved to our online inventory. We are 100% sure the saree will not be in damaged condition when it leaves our premises.
• Packaging Record: Each packing process is captured with our high-definition video camera for every order to ensure correct, secure packaging and dispatch of the product in perfect condition.

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we ensure that:

• Product Information: The description, images, and other content pertaining to the saree are accurate and correspond directly with its appearance, nature, quality, purpose, and other general features.
• Grievance Redressal: We have an adequate grievance redressal mechanism. Thomson (Grievance Officer), 7012666311, payments@bhoomikasarees.com.
• Refund Timelines: All payments towards accepted refund requests will be processed within a reasonable period of time, as prescribed under applicable laws (Refer to Section 4).

In the rare event that a saree is delivered in a damaged condition due to transit or has a significant manufacturing defect, we will consider a return and refund under the following strict conditions:

If a return is accepted as per the conditions in Section 3:

• Verification: Once the product is received at our warehouse, our packing team will verify the product quality and confirm it meets the unused and damage-free criteria.
• Processing Time: Upon successful verification, we will process the refund amount. The refund will be initiated to the original payment method used during the purchase.
• Timeline: Accepted refunds will be processed within 7–10 working days from the date the product is verified and the return is approved at our warehouse.

• Eligibility: Customers who have purchased a saree online and have not used it, based on the genuinity of the reason, may be eligible for an exchange.
• Process: The customer must visit our retail shop with the product and original proof of purchase.
• Verification: An exchange is only accepted after thorough verification of the saree's condition and the genuine nature of the request by our retail staff.

An order can be cancelled only before it has been dispatched from our warehouse. Once dispatched, the order is subject to the Return Policy conditions.

No cancellation charges will be imposed on consumers cancelling after confirming purchase, unless similar charges are also borne by us if we cancel the purchase order unilaterally for any reason (as per Indian E-commerce Rules).